Frequently asked questions
Click here to
email one of our customer care center representatives. We will
respond to your email promptly.
If you would like to speak with somebody sooner,
our friendly and knowledgeable customer care specialists are
available via telephone Monday through Friday between the hours of
9 and 5 Eastern Time to answer all of your questions at 1800
71-NUTRA (1 800 716 8872).
How can I
place an order
Order online right now with our convenient and
secured website. You can search our website by Health Concerns,
Ingredients, Product Names, or Item Number. You can also order by
telephone with one of our friendly and knowledgeable customer care
specialists.
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Is your
website secure?
Your peace of mind is important to us. We
employ the best and most current security technology available in
order to protect your sensitive information. Our website is secured
by a Verisign SSL certificate. SSL enables an encrypted
communication channel between your web browser and the web site
server so that you can transfer sensitive information securely.
When you send sensitive information, like a credit card number or
password, encryption keeps it private.
What
Methods of Payment do you accept?
We accept Mastercard, Visa, American Express,
Discover, JCP, Diners Club, or PayPal.
Can I pay by
check?
We accept checks via the TeleCheck Electronic
Check Acceptance® (ECA®) service. Your paper check is processed
electronically, think of it as a check without the paper. The ECA
service is as quick, safe and convenient as using a credit
card.
What
shipping options are available?
Choose our Auto Ship option and always get Free
Shipping. Our primary method of shipping is via FedEx Smart Post.
Your package will arrive within 2-8 days of the day you order. If
you do not choose Auto Ship, your package will be delivered via
FedEx Smart Post for a flat $6.95 charge for any size order.
You may also choose to receive your package sooner by selecting a
faster shipping option, either FedEx 2nd Day for $13.53 or FedEx
Next Day for $22.75.
How can
I track my order?
After placing your order you will receive a
confirmation email with a link to track your package. You can also
contact customer Monday through Friday between 9AM and 5PM Eastern
Time.
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What is
Auto Ship?
Auto Ship is a convenient way to receive all of
the supplements you need without the hassle of having to reorder
online. You can pause or change the frequency of your shipments
anytime simply by calling our customer care department. There is no
obligation to continue; you can cancel anytime. Click here to contact us. Our autoship customers
receive preferred pricing, and as an added bonus, never have to pay
for shipping. We also offer special deals exclusively for our
autoship customers.
Our
Guarantee
Every NutraOrigin formula is proudly
manufactured in the USA and is backed by a 30-day
satisfaction guarantee. If for any reason, one of our supplements
does not meet your expectations, simply return the unused portion
for a full refund of the purchase price of the product.
What
address should I send returns to?
NutraOrigin
1983 Marcus Ave
Suite 206
New Hyde Park, NY 11042
Please include the following with all returned orders: Name,
Address, Phone Number and Customer #
Are
your products vegetarian?
The majority of our products are vegetarian.
Please refer to the label for further information.
How can I be
informed of special promotions and new products?
Click here
to sign up to receive our email newsletter or Join our Community
How do I unsubscribe from your email
list?
Our email newsletters provide exclusive offers,
coupons, product updates, and valuable health information. If
you do not wish to receive our newsletters, please contact our Customer Service
Department to unsubscribe or use the
Unsubscribe Link at the bottom of
any NutraOrigin email you may have received.
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Disclaimer
Notice: The products and information found on
NutraOrigin.com are not intended to replace professional medical
advice or treatment. Our dietary supplements are not intended to
diagnose, treat, cure or prevent any disease or medical condition.
Our self care products are designed for your personal comfort and
are not intended to replace professional medical devices.
Individual results may vary. NutraOrigin.com urges you to seek the
advice of a qualified professional for any health concern lasting
more than two weeks, and to share with your provider any
information pertaining to your health and well-being, including the
use of supplemental nutrition.
